• Q. What is eMESA Live?

    eMESA Live is a user-friendly, web-based application that makes it easy for end users to perform routine tasks, ranging from Work Orders to Requisitions and Planning and Scheduling. eMESA Live integrates seamlessly with the following systems:

    • SAP R/3 (4.5B and Later)
    • SAP ECC (5.0 and Later)
    • Mincom MIMS (3.0.13 and Later)
    • Mincom Ellipse® (5.x and Later)
    • MAXIMO® (4.x and Later)
    • E-Business Suite
    • Oracle J.D.Edwards EnterpriseOne® (8.10 and Later)
    • Microsoft Dynamics AX (3.0 and Later)
    • Many other legacy and 3rd party systems
  • Q. How is eMESA Live delivered?

    eMESA Live is based on the subscription-driven Software as a Service (SaaS) delivery model. Under this model, eMESA Live users:

    • pay a straightforward subscription rate based on the number of users connected to eMESA Live and their level of functionality
    • enjoy significant cost savings in adopting, implementing and maintaining the software
    • gain access to new features that are added to eMESA Live, at a much lower cost of implementation

    The SaaS Model also gives smaller organizations the opportunity to utilize the same powerful set of solutions as larger enterprise clients by drastically lowering the expense and time associated with implementing "hosted model" systems.

    eMESA Live is available in both customer-hosted “OnSite” and DTS-hosted “OnDemand” delivery models, and includes the following features:

    • Microsoft Outlook Integration – Allows users to use eMESA Live via an integrated toolbar embedded in their Outlook dashboard
    • Transaction Approvals Via E-Mail – Brings a core function of eMESA Live right to users’ inboxes
    • Dashboards for Role-Based Key Performance Indicators (KPIs)
    • KPI Drill-Down to Transaction Detail – Adds a powerful level of information presentation
    • Google Maps Mash-Ups (integration) – Empowers real-time, visual parts and inventory management capabilities
    • eMESA PartRank™ Algorithm – Adds improved part search results
    • RSS Reader Functionality – Allows users to add to their eMESA™ Dashboard news that matters to them
    • Improved Transaction Processing Capabilities
    • eMESA Live Update™ -- Capability for Automatically Deployed Updates, adding smoother delivery of important information within customers’ ERP systems
    • Improved support for FireFox, Google Chrome and Apple Safari web browsers
    • .NET 3.5 Architecture
    • Re-Engineered Cache and Offline Transaction Processing
    • User-Defined Themes, Including over 100 Major Professional and NCAA Sports Teams
  • Q. How is eMESA Live Priced?

    eMESA Live starts at just $20 per user, per month. That rate, paired with low implementation and adoption costs, makes eMESA Live a stand-out value in the EAM / CMMS industry.

    What other costs should a customer expect to pay during an eMESA Live™ implementation?

    The customer will be responsible for all hardware and any internal resources throughout. The customer is also responsible for reimbursing DTS for travel and expenses for any on-site visits.

  • Q. How do customers use eMESA Live?

    eMESA Live can be used in a variety of ways by many different types of individuals within an organization:

    The Maintenance / Operations Worker can:

    • Create / Modify / Complete work orders
    • Create / Modify / Cancel / Track part requisitions
    • Check Inventory and Parts Availability
    • Plan, Schedule and Assign Work Orders
    • Track Resource Availability, Qualifications and Schedules
    • Line-Out Daily / Shift Schedule and Assign Work to Groups / Individuals
    • Execute Work Orders and log hours to Work Orders
    • Set / View Equipment Status and Availability
    • Minimize extensive ERP/EAM training

    The Warehouse Worker can:

    • Check / Receive / Issue Inventory
    • View projected parts demand driven from Operations and Maintenance
    • Provide real-time feedback to Operations and Maintenance on parts orders
    • Minimize extensive ERP/EAM training

    Everyone can:

    • Order parts from the catalog with a Shopping-Cart style interface
    • Approve All Transactions with a simple web based interface
    • Approve All Transactions from a BlackBerry® or other mobile device
    • Minimize extensive ERP/EAM training
  • Q. What does eMESA stand for?

    eMESA stands for electronic Maintenance Execution Scheduling Accelerator. But since its inception, eMESA Live has grown to include production, finance, materials, warehousing and other crucial business areas.

  • Q. What underlying platform does eMESA Live Enterprise OnSite run on?

    eMESA Live currently runs primarily on a Microsoft platform. We prefer to use a system that provides a low Total Cost of Ownership (TCO). We currently recommend running eMESA on Windows Server 2003 with IIS 6.0 and SQL Server 2005.

  • Q. What are the hardware requirements for running eMESA Live Enterprise OnSite?

    eMESA Live Enterprise OnSite hardware requirements vary by how many concurrent users you will be expecting. We have done installations of 5 concurrent users all the way to 5,000 concurrent users. In some cases, only one server is required, in others, multiple servers for production, test and development instances are required. Please consult an eMESA™ System Engineer to determine your specific hardware requirements.

  • Q. How will eMESA Live help my organization or operation?

    eMESA Live helps to:

    • Decrease training time for end users
    • Improve and increase ERP system usage
    • Improve information quality and reliability
    • Increase ownership and acceptance of ERP data by end users
    • Reduce time spent on the computer and more time working in the field
    • Reduce redundant activities (i.e. Keeping separate spreadsheets for turnover logs)
    • Enforce their business process and create one way of performing ERP activities
  • Q. How long does it take to install and implement eMESA Live?

    Typically eMESA Live can be implemented in 6 to 12 weeks. The quick implementation time is one of the benefits of the Software as a Service model. Users can also implement eMESA Live in a "pilot" capacity at one site, and then roll-out additional instances. eMESA Live is priced per-users, so the monthly subscription cost will be adjusted as more users are added to the system.

    How long will DTS need access to our lab network to do the necessary development work associated with an eMESA Live deployment?

    Ideally, DTS will retain access to the development site for support, and have limited production access to remotely assist with patches, support and software maintenance. All DTS software solutions – whether in development of customer specific software or development of DTS proprietary commercial solutions – are guided and managed by DTS’s SAS 70 procedures.

  • Q. What type of support will I receive when I purchase eMESA Live?

    We offer many levels of support, ranging from 9x5 support to 24x7x365, depending on your needs. You can contact our support via e-mail, phone call, or web-based trouble ticketing. In addition, eMESA Live automatically notifies our help desk of any application errors when they occur, meaning our technicians probably know there is a problem before you do.

  • Q. What is the process for customizing eMESA Live to fit my needs?

    Typically, we implement eMESA Live using the following methodology:

    1. Contract / Agreement is signed
    2. Standard version of eMESA Live is installed against customer development instance of ERP
    3. Joint Application Design (JAD) session is conducted using installed version with eMESA Live Consultants and customer representatives
    4. Design document is produced by eMESA Live consultants, and scope agreed-upon with customer
    5. eMESA Live consultants implement the design, with constant review and input by customer
    6. eMESA Live consultants and the customer complete User Acceptance Testing (UAT)
    7. Users are trained on the eMESA Live system
    8. Go-Live!
  • Q. How much training is required to use eMESA Live?

    eMESA Live is designed to be user-friendly, so training time is minimal. For one recent eMESA Live customer, training classes for the ERP system typically consumed 80 hours. The eMESA Live training classes, by contrast, took 4 hours, but most students were done with the class in 2 hours!

  • Q. How does eMESA Live work with other products, like Mincom Work Planner?

    eMESA Live is the perfect complementary tool to Mincom Work Planner. In fact, it is jointly marketed together with Mincom as a solution that completes the entire maintenance lifecycle.

  • Q. How much functionality is currently covered in eMESA Live?

    New functionality is being added continuously. Currently, eMESA Live covers Maintenance, Warehousing, Production, Accounts Payable, Finance, and some Purchasing functionality, with more features on the way.

  • Q. Who uses eMESA and eMESA Live?

    eMESA is currently use by many major companies and organizations, including:

    • AngloGold Ashanti
    • BNSF Railway
    • Patriot Coal
    • United States Coast Guard
    • Lockheed Martin
    • Vale Inco
    • Peabody Energy
    • Rio Tinto Energy America
    • Foundation Coal
    • Arch Coal
    • US Borax
    • Goldcorp
    • ASARCO
    • Newmont Mining
  • Q. What changes do I have to make to my ERP to allow eMESA Live to run?

    eMESA Live is designed as a bolt-on application that utilizes the ERP system's Middleware API to process information. As a result, adding eMESA Live typically requires no changes, or in some cases minimal changes, to the ERP. eMESA Live is simply an alternative user-interface to the information and data that currently resides in the ERP. However, many of our customers find that eMESA Live quickly exposes inaccurate and incorrect information in the ERP. As a result, it's not uncommon for our customers to launch data clean-up efforts to remove legacy or unwanted information following an eMESA Live implementation.

  • Q. Can I visit a site that is using eMESA Live to see how it is used?

    Yes. Contact your account representative and we can arrange a trip to an eMESA Live site. Many of our customers enjoy hosting potential eMESA Live customers, as the more eMESA Live implementations exist, the better the product becomes!

  • Q. How are we ensured that eMESA Live is compatible with all future upgrades and releases of my ERP system?

    We work extensively with ERP vendors to ensure that our product is compatible with future releases. We participate in the certification programs offered by many ERP vendors. In addition, by utilizing the ERP Vendor-endorsed API instead of any proprietary integration techniques, we can ensure that eMESA will be compatible with future ERP releases. By strategically partnering with the ERP vendors, we gain early releases of software to test compatibility before it's released to the general public.

  • Q. What security changes do I have to make to the ERP to allow eMESA Live to operate?

    None! eMESA Live uses the credentials of each user to perform a transaction in the back-end ERP. As a result, whatever privileges a user has in the ERP will be reflected in eMESA. eMESA Live does not circumvent ERP security.

  • Q. What certifications or partnership relationships does eMESA Live currently have in place with ERP vendors?

    We currently have the following certifications and partnerships in place:

    • SAP Certified Integration
    • Mincom Certified Partner
    • Oracle Partner
    • Microsoft Certified Partner
    • SAS 70 Type II Development Certification
    • ...and more in the works!
  • Q. What is the eMESA Live warranty period? What does it cover?

    The warranty period is the term of the applicable agreement, and includes software and support. The warranty will cover bug fixes, upgrades, and support (depending on the level of support subscribed to by the customer).

  • Q. Is a Training and Enhancement Retainer optional? Are there other options for this retainer (i.e. fewer hours, more hours)?

    Yes, the retainer can be calculated based on an agreeable hourly rate, a practice that benefits both the customer and DTS. DTS has arrived at its suggested retainer through experience with previous customers.

    Yes and yes. Throughout the years we found that the use of retainers benefits both parties.